CUSTOMER PROTECTION, OUR CORE ORGANISATIONAL VALUE: UNION BANK
When 8 million Customers Trust You, Safety Cannot Be an Afterthought Nigeria’s digital banking revolution is raising the stakes for consumer trust. The question is whether the industry is rising to meet them. Nigeria’s relationship with digital banking has changed almost beyond recognition in a decade. Where cash once dominated every transaction, from the roadside market to the corporate boardroom, mobile apps, instant transfers and USSD codes have reshaped how tens of millions of Nigerians interact with their money every single day. The figures speak for themselves: point-of-sale transactions surged to a record N18 trillion in 2024, a 69 per cent increase from the year before, and the number of POS terminals in operation more than doubled to 5.5 million. Mobile banking is now the most widely used digital financial service in the country, with four in five users having accessed it within any given 90-day window....